We are legally required to comply with the Welsh Language Standards (No.8) Regulations 2022.

Where we provide Welsh services, we are committed to treating the Welsh language the same as we do the English language.

We recognise the importance of the Welsh language. Wherever possible, we want to support the use of Welsh across our services as a regulator.

Find out more about the standards in our Welsh Language Standards compliance statement.

Our services

• We support the use of Welsh to:
• Raise a concern about an osteopath
• Renew registration (for osteopaths)
• Contact us by email or post
• Reply to our consultations
• Access our resources for shared decision making with patients
• Apply for registration marks (for osteopaths)
• Take part in a fitness to practise investigation
• Promote registration (for osteopaths)

For more information about how we support use of the Welsh language across our services and functions, please contact us directly.

Reporting on our Welsh services

We publish an Annual Report to the Welsh Language Commissioner which explains how we have supported use of Welsh and which includes information about:

• The number of complaints we have received relating to our compliance with the standards.
• The number of GOsC employees who have Welsh language skills.
• The number of new and vacant posts that we recruited for where Welsh language skills were essential, desirable, needed to be learned or not necessary.

How to raise a concern about our Welsh services

If you are not satisfied with our Welsh language services or the way in which we comply with the Welsh Language Standards, please send us your concern in writing by post or email, either in Welsh or English.

You can send your concern to us by email: governance@osteopathy.org.uk

To help us process your concern quickly, please provide the following:

• A clear description of the concern and what action you might like us to take
• Your full postal address, phone number and e-mail address.

Concerns should be drawn to our attention at the earliest opportunity and within 12 months of the incident occurring.

What you can expect from us

We will:

• Acknowledge that we have received your concern within five working days.
• Arrange for the concern to be fully investigated.
• Keep you informed of progress.
• Send a full reply within 21 working days. If this is not possible, we will explain why and give you a date by which you can expect a full reply.

If you are not satisfied with our response

If you are not satisfied with the response you receive, you can ask for the matter to be reviewed by the Chair of Council. The Chair is an independently appointed person who oversees the governance structure of the GOsC. Please write to the Chair explaining why you are not satisfied with the outcome, you can write to the Chair of Council in an email to governance@osteopathy.org.uk

When we receive your letter, the Chair of Council will ensure that we:

• Acknowledge that we have received your concern within five working days.
• Arrange for your follow up concern to be fully investigated
• Keep you informed of progress.
• Send a full reply within 21 working days. If this is not possible, we will explain why and give you a date by which you can expect a full reply.