We have leaflets to help people wanting to make a complaint about an osteopath, about the General Osteopathic Council as an organisation or about a member of the GOsC Council or Committees (the governance structure).
Our Witness guidance leaflet explains what happens before, during and after a hearing, to help witnesses to give their best evidence.
How to complain about an osteopath
If you decide you want to make a formal complaint against an osteopath, we will need as much information as possible about your allegations. You can discuss this over the phone with us on 020 7357 6655 x224 during office hours, or email us at: email@example.com, but we will also need your complaint in writing. We will ask you to fill in our Complaints Form. This leaflet provides further information.
Making a complaint about the GOSC
If you are not happy with the service we have provided, we would encourage you, wherever possible, to raise concerns directly with the member of staff you have been dealing with, or their manager. If this seems inappropriate, or if it is impossible to reach a resolution, there is a formal complaints procedure set out in this leaflet. There is also a complaint form that you can download, print out and post to us when completed.
Making a complaint about a member of the GOsC's governance structure
The governance structure includes Council and committee members. The complaints procedure is set out in this leaflet. You might also wish to refer to our Council Code of Conduct. If you wish to make a formal complaint, you will need to fill in a complaint form which you can print out and post to us when completed.
This leaflet explains what happens before, during and after a hearing, to help witnesses to give their best evidence.