o zone login
  1. You are at:
  2. Home
  3. FOI and data protection

FOI and data protection

This page tells you about the Freedom of Information Act, the rights it gives you to information we have and provide, and our publication scheme. You can also download our Information Security Policy.

Freedom of Information Act

The Freedom of Information Act 2000 gives anyone the right to access information held by public authorities such as the General Osteopathic Council.

You have the right to ask for information, by letter or email, and we must:

  • tell you whether or not we have the information you have asked for
  • provide you with any information we have (unless the information is covered by any of the exemptions listed in the Act) within 20 working days.

Under the Freedom of Information Act, certain kinds of information are exempt from the provisions of the Act, which means they do not have to be disclosed or provided. If the exemptions cover the information you have requested we will tell you in writing, but we do not have to confirm or deny that we have the information.

Our publication scheme

As required by the Act, the General Osteopathic Council has a publication scheme, which follows the model scheme approved by the Information Commissioner. The Information Commissioner’s Office is responsible for the Freedom of Information Act and its operation.

The purpose of the publication scheme is to make it easier for you to obtain information by letting you know what information is readily available from us. By ‘readily available’ we mean information that is on our website, or that can be obtained from us by letter, fax or e-mail.

How to get information

Most of the information listed in the guide to information in our publication scheme is available on this website. If you cannot find the information you want on this website or in the publication scheme, you can request it from us, using the Freedom of Information request form, by post or email to:

The Head of Regulation
FOI Act information requests
General Osteopathic Council
Osteopathy House
176 Tower Bridge Road
London SE1 3LU

Email: foirequests@osteopathy.org.uk

Please include:

  • your name and an address (email or postal) that we can reply to
  • as many details as you can about the information you require, to help us provide it quickly.

Most of the information is free, but we may make a charge for particular items. We charge for a public version of the transcript of a fitness to practise hearing to be made (free copies are only supplied to parties to the hearing). Depending on the redactions and editing that may be required, costs can vary, but start from £2.00 per page and include postage and packing for hard copies. We can give quotations on request and will need payment in advance.

We will let you know of any relevant charges when we reply to your request. Full details of your rights and our obligations under the Freedom of Information Act are available on the Information Commissioner’s website at https://ico.org.uk/.


If you are not happy with the way your request has been dealt with, or with our reply, you can complain in writing to:

The Chief Executive
General Osteopathic Council
Osteopathy House
176 Tower Bridge Road
London SE1 3LU

If you are not satisfied with our Chief Executive’s response, you can write to the Information Commissioner at:

The Office of the Information Commissioner
Wycliffe House
Water Lane
Cheshire SK9 5AF

Tel: 08456 30 60 60

You should contact the Information Commissioner as soon as possible or within two months of receiving a response from our Chief Executive.

Data protection and privacy policy

Any information that you provide to us about yourself will only be used in accordance with this privacy policy. Where the General Osteopathic Council (GOsC) has disclosed information regarding individuals it has done so in accordance with the Data Protection Act 1998 and the Osteopaths Act 1993, including those statutory instruments made thereunder, and in accordance with other relevant legislation. Data Protection Registration Number: Z6742530.

As we may update this policy from time to time, you are advised to check these pages regularly to ensure you know what our up-to-date policy is.

Requests for information

You have the right to request a copy of any personal information the GOsC holds about you and to have any inaccuracies corrected. Requests for disclosure of information in accordance with the provisions of the Data Protection Act 1998 should be made in writing to:

The Head of Regulation
General Osteopathic Council
176 Tower Bridge Road
London, SE1 3LU

We will ask for confirmation of identity before we provide any personal information and we may, as permitted by the Data Protection Act, charge a fee of £10 to cover administrative costs.

Under the Freedom of Information Act 2000 the General Osteopathic Council maintains a publication scheme ("the Scheme") so that information can be made available to the public. The Scheme has been approved by the information commissioner and follows the standard format used by health regulatory bodies in the United Kingdom. The Scheme will be regularly reviewed.

Information about you

There are times when you may provide us with information about yourself, such as your name, address or email address:

  • if you send us a query by email, or provide feedback or respond to a consultation via the website, we will be aware of your email address and your name, if you include it
  • if you use the enquiry form on the Contact us page, we ask you to give your name, phone number and email address
  • if you respond to a consultation, we will be aware of your email address and we may ask you to provide your name as well
  • if you ask for an electronic document or publication, we will need your name and email address and
  • if you request a printed document or publication we will need your name and postal address.

We will use this information primarily to enable us to respond to your request or feedback; we may also retain the information and your query or feedback to help us monitor use of the website in order to ensure that we are providing the best service we can.

If you are responding to a consultation we will retain your response, as your views will be taken into account in producing the final outcome of the consultation, for example, a new edition of the osteopathic practice standards or our equality and diversity scheme.

If you do not wish us to retain your name, address or email address after we have responded to you, you should tell us so when you contact us.

We will not make any personal information available to a third party (another organisation or person outside the GOsC), unless required to do so by law, but we may use anonymous information about your enquiry or feedback in monitoring or reporting on the use of the website. For instance, in our annual report, we may include information about the number and types of enquiry received through the website.

We will take reasonable precautions to ensure the security of your personal information; however, we cannot guarantee the safety of information sent over the Internet.

The Register of Osteopaths

Under the provisions of the Data Protection Act 1998, the reproduction and use of names and addresses on this website for commercial purposes is strictly prohibited.

Information about your use of this website

This website may automatically collect anonymous information about your visits, such as your Internet service provider, your browser, how long you stay on the site and what pages you visit. None of this information can be linked to you and is used by us to monitor general use of the website and help improve the website by identifying which sections are most and least used.

For instance, if we know which sections are most often used and which are visited less often and for less time, we can make changes that will enable the website to better meet the needs of our diverse range of visitors.

Other websites

This website links to other websites and you should be aware that the privacy policies of other websites may be different to, and are not the responsibility of, the GOsC.