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  5. Making a complaint

Making a complaint

If you decide you want to make a formal complaint against an osteopath, we will need as much information as possible about your allegations.

You can discuss this over the phone with us on 020 7357 6655 x224 during office hours, or email us at: regulation@osteopathy.org.uk, but we will also need your complaint in writing. We will ask you to fill in our complaints form, which you can download from this website or which we can post or email to you.

Have a concern or enquiry but not sure you want to make a complaint?

If you have a concern or enquiry about an osteopath or treatment you have received but are not sure you want to make a complaint at this stage, you can send us your enquiry using this online form.

Please note that we are closed at weekends and on Bank Holidays.

Sending us your complaint

Our leaflet How to complain about an osteopath explains our complaints process and how to make a complaint.

Complete the complaints form with as much detail as possible and send it to us, along with any supporting papers or documents you may have that are relevant to your concerns, such as:

  • correspondence between you and the osteopath
  • any notes you may have made
  • any medical investigations such as x-rays or MRI scans.

The leaflet and form are also available in Welsh/Mae fersiwn Gymraeg o’r daflen hon a'r ffurflen ar gael:

We may also need to take a statement from you and we will contact you to discuss this when we receive your completed form.

What happens after we have received your complaint is explained on the Our complaints process page.