The GOsC is committed to providing a high quality, accessible and responsive service. Any complaints and comments regarding the service provided by GOsC staff will be fully investigated and appropriate action will be taken.
Wherever possible, you should raise concerns directly with the member of staff concerned. If this seems inappropriate, or if it is impossible to reach a resolution, there is a formal complaints procedure. For further information, download Making a complaint about a staff member of the GOsC or email the Governance Manager.
In common with the eight other healthcare regulators, the GOsC is subject to external monitoring by the Council for Healthcare Regulatory Excellence (CHRE). The CHRE reviews the performance of all the regulators every year, and presents its findings to Parliament, health ministers in England, Scotland, Wales and Northern Ireland, the public and patients, and the professional regulatory bodies. The performance review reports can be downloaded from the CHRE website. The most recent report, Enhancing public protection through improved regulation, was published in July 2010.
In March 2010 the Council for Healthcare Regulatory Excellence published an audit of all healthcare regulators’ early stages of handling complaints made by patients and the public.
The audit found that we deal with initial fitness to practise decisions effectively, and make ‘consistent decisions that are sound, that protect the public, and that should maintain public confidence in the regulation of the osteopathic profession’. Several areas of good practice were identified during the course of the audit, which also highlighted two areas where some enhancement was needed:
We are constantly reviewing our processes and procedures to ensure we deal with all fitness to practise complaints as efficiently and transparently as possible and the feedback from the audit will help us make future improvements.
For further information see our press release.
We welcome comments and feedback about this website and the information on it. If you have any comments or if you have not been able to find the information you want in this section or on the website as a whole, please contact us by using the form on the Contact us page or by emailing info@osteopathy.org.uk.
